Terms and conditions

1. Legal Status

1.1 License Number

Shockz Casino operates under a Malta Gaming Authority license. The license number is not publicly accessible on the official homepage. Players are advised to verify licensing details through the Malta Gaming Authority's licensee register.

1.2 Issuing Authority

The issuing authority for Shockz Casino is the Malta Gaming Authority (MGA). Users should check the official MGA licensee register prior to making any deposits.

1.3 Jurisdiction

The claimed jurisdiction for Shockz Casino is Malta. The specific licensed legal entity, company registration number, and registered address are not disclosed on the Shockz.com website.

2. Registration and Login Process

2.1 Step-by-Step Process

To register, users must follow these steps:

  1. Open Shockz Casino in a web browser.
  2. Click on "Join Now" or "Registration."
  3. Provide the required account and contact information.
  4. Complete verification if prompted.
  5. Make a minimum deposit of €20 to qualify for the welcome offer.
  6. Log in to access casino features, sportsbook, and promotions.

2.2 Is KYC/ID Verification Required

KYC (Know Your Customer) verification may be required before withdrawals or during compliance checks. The exact KYC requirements, including necessary documents and review times, are detailed in the current Terms and Conditions.

2.3 Time to Activate Account

No specific activation time is guaranteed. Users may access their accounts after logging in, but no approval or KYC processing times are provided.

2.4 Terms of Registrations

The Terms and Conditions do not specify the minimum age for registration, restrictions on multiple accounts, or a list of restricted countries. It is advisable to check jurisdiction-specific terms during the registration process.

3. Games and Software Providers

3.1 Top Games

Shockz Casino offers a selection of games that may include titles like Gates of Olympus, Sweet Bonanza, and Book of Dead. Availability may vary depending on the user's location and account eligibility.

3.2 Software Providers

Games are provided by various studios, including Evolution, and NetEnt. Users should verify the licensing of each studio in their respective regulated markets.

3.3 Total Game Count

The total game count is not specified on Shockz Casino. A claim of 4,000+ games is made on a separate domain; however, this is not verified.

3.4 Game Categories

Categories of games offered include casino slots, jackpots, live casino, and sportsbook. Specific game references may include fast-paced slots and classic live casino games.

3.5 Fairness / Provably Fair

While games are claimed to be tested for fairness, no specific auditing body is identified. Users should seek verifiable information on fairness testing.

4. Bonuses and Promotions

4.1 Welcome Bonus

New players may be eligible for a welcome bonus of up to €1,244 and 1,244 free spins distributed across the first six deposits. The first deposit offers a 100% match up to €400 with a minimum deposit requirement of €20.

4.2 Process of Activation for Welcome Bonus

The welcome bonus package is unlocked over the first six deposits. Players must make a minimum deposit of €20 to qualify for the first-deposit bonus. Specific opt-in procedures or bonus codes may not be required.

4.3 Wagering Requirements

Wagering requirements for the welcome package are not disclosed. Weekly cashback, however, has a stated wagering requirement of 1x.

4.4 Time Limits

No specific expiry periods for the welcome bonuses or free spins are mentioned. Weekly cashback can be claimed after a seven-day period.

4.5 Recurring Promotions

Recurring promotions, including cashback and jackpot draws, are advertised, but specific details on prize values, opt-in conditions, and eligibility are not provided.

4.6 Cashback Offers

All players may receive 5% cashback on net slot losses, while VIP players can receive up to 15%. Specific details on the calculation method and minimums are not disclosed.

4.7 Reload Bonuses

There are no specific reload bonuses listed.

4.8 Free Spins Bonuses

Details regarding the per-spin value, qualifying games, and expiration for free spins are not specified.

4.9 General Bonus Terms and Conditions

Bonuses are exclusively for new accounts and are subject to the prevailing Terms and Conditions. Terms related to max bet limits, game contributions, and bonus expiry are not provided in detail.

5. VIP and/or Loyalty Program

5.1 VIP Tiers and Rewards

A VIP program is available, which may offer up to €250,000 in cash rewards. Specific tier labels and qualification methods are not publicly available.

5.2 How to Qualify

Benefits of the VIP program are tied to loyalty levels, but specific criteria for qualification are not defined.

5.3 Loyalty Program Description

The Spin & Win Loyalty Programme rewards players for betting and spinning. Points can be redeemed for various benefits.

5.4 Loyalty Program Rules

Terms related to earning rates, expiry periods of points, and limitations on redemptions are not disclosed.

6. Payment Methods and Banking Terms

6.1 Deposit Methods

Only Instant Bank Transfer is confirmed as a deposit method. Deposits are processed instantly with a minimum of €20 required for the welcome offer. Additional deposit details, including currencies and fees, can be found on the website.

6.2 Withdrawal Methods

Withdrawals via Instant Bank Transfer are typically processed on the same working day, but weekends may cause delays. Specific limits and fees are disclosed in the official content.

7. Key Terms and Conditions

7.1 Bonus Terms

The welcome package is intended for new accounts only. The first deposit has a stipulated minimum deposit of €20, and Finland is excluded. Other terms remain unspecified.

7.2 Deposit Limits

No specific deposit limits are outlined in the accessible content.

7.3 Withdrawal Limits

No withdrawal limits are specified.

7.4 Account Restrictions

The welcome package is exclusively for new accounts and excludes Finland. Various compliance requirements and identity verification rules apply.

8. Mobile and Technical Features

8.1 App Availability

Shockz.com does not offer native apps for iOS or Android. Services are accessible through mobile browsers.

8.2 Mobile Browser Optimization

The website is optimized for mobile use. Users can engage with casino games, sportsbook markets, and account functions through their mobile browsers.

8.3 User Experience and Speed on Mobile

The platform is designed for a seamless user experience on mobile devices. No specific performance metrics are provided.

8.4 Process of Registration on Mobile

Users can register on mobile by navigating to the website and following the same registration procedure as on desktop.

9. Security and Fair Play

9.1 SSL & Encryption Standards

Shockz Casino employs advanced encryption technology to secure personal and financial information. Specific technical details are not disclosed.

9.2 RNG & Game Fairness

While games are stated to be tested for fairness, no identifying audit laboratories are cited. Users should seek confirmation of fairness testing for specific games.

9.3 Customer Support

24/7 live chat support is available. Email support is offered, typically with responses within 12 hours. Detailed contact methods are not specified.

9.4 Support Availability

Support is available 24/7, with language options unspecified.